Hi! I’m Steve.

Thanks for stopping by.

I’m an experienced user researcher, UX and UI designer, writer, and product owner. I started working in the field of User Experience before it was a thing. Well, actually it was called Human Factors back then but the primary focus was still on putting the user at the heart of everything we, as UX designers, do.

I’ve spent time studying users and their tasks, exploring their “jobs to be done”, mapping out user journeys, designing user interfaces, writing product documentation and UI micro-copy, testing the effectiveness of product documentation and other designer’s interfaces as well as creating and managing design systems.

My previous roles have included:

Head of User Experience at KNEIP; a fintech company in Luxembourg. KNEIP is driving the digital transformation of the fund industry and I led a small team of information experience designers – and partnered with a full-service digital agency – to define a vision for the future of the KNEIP Digital Platform; a B2B fund data management platform.

Product Owner for the Veritas Design Language; a realisation of my 10 year old vision to bring unity and consistency across Angular UI components that enabled Veritas product engineering teams to build UI at scale.

User Experience Designer for Veritas Information Map, Lead Product Designer for Citrix XenDesktop Studio, Senior Principal User Experience Designer Symantec Email Security.cloud, and Symantec Enterprise Vault.

I spent 10 years at IBM in various roles. I started out my career as a Graduate Information Developer (IBM’s name for a technical author) where I learned the merits of using markup to create and maintain product documentation and I then started to develop an appreciation of the total user experience. I’ve also worked as an information architect and a full service digital agency-based user experience consultant.

If you think I can help you with your next project, please get in touch with me; I’d love to hear from you.